Job Objective
To support the end-to-end execution of Merchant POS Sound Box operations through effective office coordination, internal communication, data management, and operational tracking, ensuring smooth deployment and merchant support.
Key Responsibilities
1. Office Operations
- Manage daily operational reports related to sound box deployment, activation, and inventory
- Maintain accurate records of merchant onboarding, device allocation, and activation status
- Track stock movement (inward/outward), replacements, and returns
2. Internal and External Coordination
- Coordinate with Bank and RM, logistics, warehouse, and technical support teams
- Act as a bridge between sales, operations, and backend teams
- Share daily/weekly updates, and execution status with stakeholders
- Follow up on pending activations, inactive devices, and issue closures
- Coordinate with logistics partners and vendors for device dispatch and recovery
- Support billing, reconciliation, and partner documentation
3. Process Execution & Monitoring
- Monitor installation-to-activation timelines and escalate delays
- Track merchant complaints and coordinate resolution with support teams
4. Reporting & MIS
- Prepare and maintain MIS reports, dashboards, and trackers
- Submit periodic reports to managers and leadership
- Timely and accurate MIS reporting
- Reduction in activation delays
- Issue resolution turnaround time
- Data accuracy and compliance adherence
